Frequently Asked Questions
I am a member of the public, can I buy frames from you?
We are a UK business to business distributor. We do not sell to members of the public. Please check your local independent optician for availability.
I've applied for a new account but I haven't received my approval email yet.
All applications for a new account are reviewed before being activated. You will received an account approval link in your email in due course. We may also contact you directly for further information if required. We aim to process all account applications within 5 working days. Please contact the office if you haven't received notification within 5 working days.
Can I order frames on approval via the website?
No, any orders made on the website are processed as stock orders. If you wish to order frames on approval, please contact the team.
Can I order a warranty replacement frame or spare part via the website?
No, any orders made on the website are processed as stock orders. If you need to order a warranty replacement frame or spare part, please contact the team.
When will I receive my order?
On receipt of your order our team will confirm availability and expected dispatch date.
Can I pay for my order by debit/credit card?
No, this facility is not available.
Order Information
Boring but important:
- Please note we cannot guarantee that frames ordered via the website are available for immediate dispatch. We will contact you if confirm the availability of your order.
- Any orders placed on the website are processed as stock orders.
- If you wish to order frames on approval of for warranty replacement and spare parts, please contact the team directly.
Please ensure you have read and understood our order information before placing orders. If necessary, please contact the team for clarification.